Testimonial for aR12 Upgrade, Customer Service

ar12_back Alex,
Once again, thanks to you and John  for all your help, support and consideration.  The word is over used, but in your case it applies. You guys are awesome. My thoughts: Great great products,  Great great customer support and service.  This company is the best.  Had my original AR12 upgraded.  Turn around time was quick, and all done without issues.  I have been around the audio world for more than 40 years and have had many pieces of equipment replaced, upgraded, modified, etc.  I should have been prepared for the improvements reaped from the upgrade.  I wasn’t.  It was everything and more than I could have hoped for or expected. Improvements were not subtle, and to date (has been about a month) find no “nits to pick”,  in all those areas we audiophiles love… quietness, detail, sound staging, PRAT, imaging, etc.,  and that all important, toe tapping, “musicality”. Dealing with John McDonald and Alex Keller is as good as it gets. They are attentive, care about the customer, and clearly have a personal commitment to excellence as reflected in the products, their attention to detail, and customer service. A great big thanks. Robert Prinz

 

Au24 Upgrade and Customer Service Testimonial

Hi John

My cables have just been returned to me and I wanted to drop you a line regarding the process of upgrading my AU24’s.

Firstly I can not praise Alex highly enough . He has regularly been in touch regarding the upgrades , he is obviously a very busy man but always made time to answer my mails. He even notified me of a small rebate due to an error in the original pricing . Honesty like that is something lacking in many of today’s businesses.

Now down to the hardware . I am sitting listening to my system with the upgraded cables installed and the difference is astounding. It is akin to changing a CP player or Speakers , it’s that significant – very very impressed.

The upgrades have been one of the most “value for money” changes in my system ever !.

Thank you and you staff again , you represent what is good about the Hi Fi industry – keep it up.

Regards, Dave

 

 

Absolute Sound 2014 Awards for Audience Cables, PowerChords, Conditioners, Loudspeakers

editors_choice_2014_abs_snd

Au24 SE Phono Cable
$1245/1m pr.
The Audience phono cable, in a crowded field of contenders, soars above many of them with its alacrity and transparency. Extremely flexible and lightweight, the phono cable is simplicity itself to use. Coupled with its jackrabbit speed is a naturalness of timbre that makes for refined and seductive listening. It also seems to filter out external noise effectively. JH, 230

editors_choice_2014_abs_snd

Audience The ONE
$995
The ONE, as you might infer from its name, is a single full-range driver shoehorned into a small box. The driver itself is the same unit, the A3S, that Audience uses in its flagship $72,000 16+16 speaker. According to Audience, the A3S has exceptionally flat response, claimed to be +/-3db from 40Hz to 22kHz. Be that as it may, properly set up The ONE is the best desktop speaker reviewer Steven Stone has heard. SS, 236

 

editors_choice_2014_abs_snd

Audience Au24 SE powerChord 
$2420/6 ft.
A power cord that touches all the right bases and then some. To be expected are its neutrality, low noise floor and almost intuitive sense of recorded space and ambience. Beyond that is a stronger micro aspect that hones in on images with incisive focus and seemingly effortless flow and immediacy. Last but not least, the Au24 powerChord is one of the more flexible premium cords available, very handy for angled runs. NG, 219

 

editors_choice_2014_abs_snd

Power Conditioners
Audience aR2p/aR12/aR6-TSS/aR12-TS
$695/$4995/$6000/$8995
The aR2p, Audience’s compact, dual-outlet power conditioner and isolation device is based on the massive twelve-outlet versions of which Audience is rightly proud. Its enhancement of soundstaging, dimensionality, and depth can be profound. Further up the Audience food chain are the twelve-outlet heavy-hitters. The aR-12p delivers significant improvements in bass definition and depth, overall resolution, and soundstage depth. If six outlets are sufficient, the aR6-TSS with the new “S” filter takes the performance to another level. Across the entire line the build-quality is nothing short of exemplary. AR2p also available in Teflon-cap version for $1600. Reviewed in Issues 162, 179, 186, 236

Press Release: Audience Expands Its Ultra High-End Au24 SE powerChord Lineup With Introduction of New AC Power Cords

San Marcos, CA, March 10, 2014 – Audience today announced the introduction of its Au24 SE MP (medium power), Au24 SE LP (low power) and Au24 SE c7 powerChord AC line cords,three different-sized, lower-cost versions of Audience’s currently available Au24 SE powerChord.

The Au24 SE MP, Au24 SE LP and Au24 SE c7 are designed to best suit the demands of components like preamps, CD players and D/A converters that require lesser amounts of AC power compared to larger amplifiers and other components that draw more power.  Along with providing optimum performance, the new models offer significant savings over the cost of the original Au24 SE powerChord.

The Au24 SE MP powerChord features 14 AWG wiring and is recommended for use with components that require up to 150 watts of AC power. The Au24 SE LP employs 16 AWG wiring and should be used with components that require up to 50 watts. The Au24 SE c7 is also 16 AWG and fits into the c7 AC connector used on some audio/video components.

The MP, LP and c7 models all provide the same level of performance, when used as prescribed, as the standard Au24 SE, which utilizes 10 AWG wiring and is ideal for use with amplifiers and components that have high power demands. As an added benefit, these powerChords are exceptionally flexible for ease of use.

All Au24 SE powerChords are designed to eliminate or reduce the traditional weak points of conventional power cords: more often than not, power cords will behave in a reactive manner and
introduce capacitance, inductance and resistance into the electron flow, which will compromise the interface between the component and the power source.

“Can a power cord really make that significant of a difference? Rather than looking at a power cord as the last few feet in a long line of power delivery, consider the power cord as the first few
feet of your component’s primary transformer winding,” noted John McDonald, president of Audience. “Viewed this way, a high quality, well designed power cord is an essential part of preserving
the performance of your music or audio/video system.”

Audience Au24 SE powerChords feature a high-current, low impedance, wide bandwidth design for fast response, accurate reproduction of macro and micro dynamics, articulate bass, superior
imaging, exceptional harmonic integrity, lower background noise and additional benefits. Au24 SE powerChords are constructed using the highest quality materials including OHNO high-purity
monocrystal copper wiring, rhodium-plated copper plugs and IEC connectors and are available in both US and European (Schuko) styles.

Audience Au24 SE MP, Au24 SE LP and Au24 SE C7 powerChords are available now with suggested retail pricing as follows: Au24 SE MP, $1,250 @ 6 ft, +/- $75 per foot; Au24 SE LP, $1,080 @ 6 ft, +/- $50 per foot, Au24 SE c7, $799 @ 6 ft, +/- $35 per foot.

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About Audience

Audience was formed in November 1997 by John McDonald and the late Richard Smith, as a design and production company focused on building the best possible audio and video equipment. To pass the Audience test, each product must truly make a significant contribution to the reproduction of audio and/or video. Audience offers loudspeakers, electronics, cables, power conditioners, high-resolution capacitors and the Auric Illuminator optical disk resolution enhancement.

Audience’s commitment is to develop the very best products possible, and the company is committed to unexcelled customer service and product support. All Audience cables have an unconditional lifetime warranty and power conditioners have a ten-year warranty. For more information visit www.audience-av.com.