Gentlemen, You have gone far beyond the phrase “good customer service”.
I’m the guy with the cat that likes to eat AU24 cables. I received the package from you on Tuesday. I still can’t believe you sent me replacement cables! This is one of the most gracious acts of customer service I have ever experienced. Thank You! I’m a customer for life (already own 5 pairs of au24, au24 speaker cables, and a couple of Conductor cables). I use your products due to two very good (audio) people- Bobby Palkovic @ Merlin speakers and John Guidi @ Evolution Audio. Again, thank you! Sincerely,
James Van der Zee — May 08